Your Privacy isOur Priority
We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.
Privacy at a Glance
Data Security
Bank-level encryption and security measures protect your data
Transparency
Clear information about what data we collect and why
Your Rights
Full control over your personal information and privacy settings
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes your name, email address, phone number, company information, and payment details.
Usage Information
We automatically collect information about your use of our platform, including call logs, conversation analytics, API usage, and feature interactions to improve our services.
Technical Information
We collect technical data such as IP addresses, browser type, device information, and system logs to ensure security and optimize performance.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI voice agent services, including call processing, analytics, and customer support.
Communication
We may use your contact information to send you service updates, security alerts, and respond to your inquiries.
Analytics & Improvement
We analyze usage patterns to enhance our platform's performance, develop new features, and provide better user experiences.
Data Security & Protection
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Voice calls and sensitive data receive additional protection layers.
Access Controls
We implement strict access controls, multi-factor authentication, and regular security audits to protect your information from unauthorized access.
Compliance
We comply with major security frameworks including SOC 2 Type II, GDPR, CCPA, and industry-specific regulations.
Data Retention & Deletion
Retention Periods
We retain your data only as long as necessary to provide services and comply with legal obligations. Call recordings are retained for 90 days unless extended by user request.
Data Deletion
You can request deletion of your data at any time. We will permanently delete your information within 30 days, except where retention is required by law.
Account Closure
When you close your account, we will delete your personal information and anonymize any remaining data used for analytics.
Your Rights & Controls
Access Your Data
Request a copy of all personal data we have about you
Update Information
Correct or update your personal information at any time
Delete Data
Request permanent deletion of your personal information
Data Portability
Export your data in a machine-readable format
Questions About Privacy?
Data Protection Officer
For questions about this privacy policy, data processing, or to exercise your rights.
Response Time
We aim to respond to all privacy inquiries within:
- • General questions: 2 business days
- • Data access requests: 30 days
- • Urgent security matters: 24 hours
Ready to Experience Secure AI?
Start using Callering with confidence, knowing your data is protected by industry-leading security measures.