Terms &Conditions
Please read these terms carefully before using our AI voice agent platform. By using our services, you agree to these terms and conditions.
Key Points
99.9% Uptime SLA
Guaranteed service availability
30-Day Refund
For annual subscriptions
Fair Use Policy
Reasonable usage limits apply
Compliance Required
Follow all applicable laws
Service Description
Platform Overview
Callering provides AI-powered voice agent services that enable businesses to automate phone calls, customer support, and sales processes using advanced artificial intelligence technology.
Service Availability
Our services are available 24/7 with a 99.9% uptime guarantee. Planned maintenance will be announced at least 48 hours in advance.
Feature Access
Features and capabilities vary by subscription plan. Certain advanced features may require additional licensing or approval.
User Responsibilities
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Compliance
You must comply with all applicable laws and regulations, including those related to telemarketing, privacy, and data protection when using our services.
Prohibited Use
You may not use our services for illegal activities, harassment, spam, or any purpose that violates the rights of others or applicable laws.
Payment Terms
Billing Cycles
Subscription fees are billed monthly or annually in advance. Usage-based charges are calculated and billed monthly in arrears.
Payment Methods
We accept major credit cards and bank transfers. All payments must be made in USD unless otherwise specified.
Refund Policy
Annual subscriptions may be refunded within 30 days of purchase. Monthly subscriptions and usage charges are non-refundable.
Service Limitations
Usage Limits
Each plan includes specific usage limits for calls, minutes, and API requests. Exceeding these limits may result in additional charges or service restrictions.
Fair Use Policy
We reserve the right to enforce fair use policies to ensure optimal service performance for all users.
Service Modifications
We may modify, suspend, or discontinue features with 30 days notice. Critical security updates may be applied immediately.
Termination
Account Termination
Either party may terminate the service agreement with 30 days written notice. Immediate termination may occur for violations of these terms.
Data Retention
Upon termination, your data will be retained for 90 days to allow for account recovery, then permanently deleted.
Effect of Termination
All rights and obligations cease upon termination, except those that by their nature should survive, including payment obligations and data protection requirements.
Limitation of Liability
Service Warranty
Services are provided 'as is' without warranties of any kind. We do not guarantee uninterrupted or error-free operation.
Liability Limits
Our total liability for any claims shall not exceed the amount paid by you for the services during the 12 months preceding the claim.
Exclusions
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
Additional Information
Changes to Terms
We may update these terms periodically. Material changes will be communicated via:
- • Email notification to account holders
- • In-app notifications
- • Website announcements
Continued use of services constitutes acceptance of updated terms.
Governing Law
These terms are governed by the laws of California, USA.
Disputes will be resolved through:
- • Good faith negotiation
- • Mediation if needed
- • Binding arbitration as last resort
Questions About These Terms?
Legal Department
For questions about these terms, legal compliance, or licensing inquiries.
Business Address
Callering Inc.
123 Market Street, Suite 400
San Francisco, CA 94105
United States
Ready to Get Started?
By creating an account, you agree to these terms and can start building amazing AI voice experiences.